When will you ship my order?
Upon placing your order, please allow 3-5 business days to have your order processed. Our fulfillment warehouses will pack your ordered item(s) and ship the package out as soon as possible. Once your order has been shipped, you will receive a tracking number.
How long does shipping take?
Orders to Asia, United States and Australia, it will take 2-3 weeks. For other countries, please allow 2-5 weeks. If your order hasn’t arrived in the estimated delivery times, please contact us at firstname.lastname@example.org.
I ordered multiple items, why did i only receive one ?
For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once, they are on the way!
How do I track my orders?
Go to our “Track Order" page and enter your tracking number. Once you do this you will see all the information regarding your order.
Can I have a refund?
If an item doesn’t arrive or doesn’t match the description, we will reimburse the cost of eligible purchases paid. Please contact us within 14 days from the date you receive your order.